Privacy Policy
At The Claire Hotel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://theclairehotel.com/), make a reservation, or stay at our hotel.
1. Information We Collect
We collect information from you when you make a reservation through our Cloudbeds booking system, check in at our hotel, register on our site, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:
- Name
- Email address
- Phone number
- Mailing address
- Payment information
- Date of birth
- Government-issued identification details
- Travel itinerary
Guest preferences
2. How We Use Your Information
We may use the information we collect from you to:
Process and manage reservations through our Cloudbeds system
Provide and personalize our hotel services
Send confirmations, pre-arrival information, and post-stay surveys
Send periodic emails regarding your stay or other products and services
Improve our website, services, and guest experience
Administer a contest, promotion, survey, or other site feature
Comply with legal and regulatory requirements
3. Protection of Your Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive information (such as credit card data) is encrypted via Secure Socket Layer (SSL) technology.
4. Cookies
We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction, and enhance your experience on our website. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
5. Third-Party Disclosure and Cloudbeds
We use Cloudbeds, a third-party booking engine and hotel management system, to process reservations. When you make a reservation, your information is collected and processed by Cloudbeds on our behalf. Cloudbeds has its own privacy policy that governs how they use this information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described above with Cloudbeds. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
6. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
7. Your Rights
You have the right to access, correct, or delete your personal information at any time. You can also object to the processing of your personal information or ask us to restrict processing. To exercise these rights, please contact us using the information provided below.
8. Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on [Insert Date].
9. Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
The Claire Hotel
21400 FM-306,
Canyon Lake, Texas 78133 830-935-3430
sales@frenchcowboys.com
